1. Do you have machine in stock?
Yes, most of the equipment in our factory is in stock. For some equipment that is not in stock, we will ensure that production is completed within one month of the customer placing the order
2. Can you provide your local client information?
Considering that this involves the privacy of the buyer and customer, we cannot provide you with their contact information and factory address. And many customers don't want to be disturbed, I hope you can understand. If you want to check the quality and operation of our machines, you can come to our factory for testing. Our factory is located in Shanghai, China. Of course, you can also send the raw materials for testing, and then we can have a video call with you or shoot a video for you
3. What if your machine can not make our products?
We will first confirm with the customer what kind of product they want to make, and ask them to provide sample pictures or videos. Our engineers have more than 20 years of work experience and can directly judge whether our machine can produce it based on these pictures or videos. In addition, customers can also send raw materials for testing to ensure that there are no problems before making a purchase. If the customer receives the equipment and finds that it is not suitable for making their product, we accept the principle of return and refund
4. What's your warranty?
Our equipment comes with a one-year warranty. During the warranty period, if any parts of your equipment are damaged, we will send you a new one. We will use international express delivery such as FedEx or DHL to send it to you within one week
5. Do you provide installation and commissioning?
The vast majority of equipment in our factory is shipped as complete machines, and customers do not need additional instructions after receiving the machines. Simply plug it in and you can use it directly. Our equipment comes with operation videos, installation videos, disassembly videos, and manuals. If you encounter any areas where you don't know how to use, our engineers will also guide you online. If it is a large production line, we will also send engineers to conduct debugging and installation, and provide on-site guidance for your use. You don't have to worry
6. I have no experience on importing process and transpotation, Can you help?
Many of our clients are first-time importers and have no import experience. This is normal, we will guide customers on how to operate it. Customers only need to place an order and bring their documents to pick up the goods at the port